TERMS AND CONDITIONS
1. The purchase of a Sleep Package (the “Sleep Package”) will be deemed as acceptance of the following terms and conditions.
2. The full fee for Tiny Tiptoes Sleep Consultancy services is due on booking your Consultation with Tiny Tiptoes Sleep Consultancy.
3. If the Sleep Package is cancelled by the Client (the payer and receiver of the consultation the following terms and conditions apply: Less than 24 hours’ notice – no amount will be refunded 24-48 hours’ notice – 50% of full amount will be refunded More than 48 hours’ notice – 100% will be refunded to the client.
4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Tiny Tiptoes Sleep Consultancy, on a case by case basis, may accept a rescheduled appointment within 1 week of the original booking time.
5. Tiny Tiptoes Sleep Consultancy reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Tiny Tiptoes Sleep Consultancy cancelling, the Client will be offered a full refund or alternative dates if preferred.
6. In respect of each sleep programme (the “Programme”) granted Tiny Tiptoes Sleep Consultancy to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.
7. Advice given by Tiny Tiptoes Sleep Consultancy is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
8. Tiny Tiptoes Sleep Consultancy advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.
9. If the Client’s child has an underlying health condition, Tiny Tiptoes Sleep Consultancy reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
10. Tiny Tiptoes Sleep Consultancy is contactable during Monday to Friday 7am -9pm, but will respond when possible, as soon as possible after receipt of the contact from the Client, subject to personal circumstances or holidays.
11. Tiny Tiptoes Sleep Consultancy reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Tiny Tiptoes Sleep Consultancy team or a Client sets up a competitor business including a sleep consultancy business during the duration of the support period and /or does not communicate this prior.
12. Tiny Tiptoes Sleep Consultancy reserves the right to change the Terms & Conditions at any time.
